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Cluster Operations Manager

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Mumbai

Designation: Cluster Operations Manager Reporting to: Regional Business Head Qualifications: Graduate Experience: Minimum 7 years Working Time: 9 AM - 6 AM
Company Description
Description

KLAY has been consistently recognized as the Best Day-care & Prep school in India with an unwavering focus on providing the right learning environment & resources and unmatched childcare facilities. 2200+ KLAY educators spread across 80+ centres in India across 7 cities Pan India are united in their mission to nurture every child’s gifts and be the trusted parenting partner of every family.

Primary Responsibility
  • Responsible for operational readiness of NEW centre roll-out.
  • Responsible for operational efficiency & service delivery of all centres in given cluster.
  • First point of contact for escalation from parents (customers) and corporate on-site
  • Accountable for the Quality & Service consistency of the cluster assigned
  • Coach the centre heads for individual development & quality of centre leadership
  • Accountable for staff efficiency at centre level & overall retention rate of the cluster
  • Co-Own revenue targets of cluster with business team
Individual Responsibility
  • Be flexible in scheduling to meet the needs of the overall program
  • Demonstrate honesty, integrity and commitment to confidentiality
  • Show initiative in problem solving and be open to new ideas
  • Approach challenges with imagination and a sense of humour
  • Create a welcoming, positive environment
Qualifications Required
  • Good Communication Skills
  • Service & Solution Mind Set
  • Self driven personality & team player
  • Live by personal Quality, Value & Ethics
  • Work with high career values
  • Respect “Diversity in workplace”
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